Daily news from the Canaries and the islands' biggest English language newspaper on-line
    
Daily news from the Canaries and the islands
   Daily news from the Canaries and the islands' biggest English language newspaper on-line

Carnaval Event
Hotel liable for concert noise?
When is a hotel liable for the noise generated on its doorstep?

The question may seem trivial but to guests who stayed at the upmarket AC Hotel in the centre of Las Palmas recently the matter is far from funny. Many of those who checked in were unaware that a massive all-night concert had been organised as part of Carnaval and their windows looked almost directly onto the stage.


The concert included top artists such as David Bustamante
The concert included top artists such as David Bustamante

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Klaus-Dieter Püschner
Tenerife
Furniture
Las Palmas - 23.03.2008 - The concert, which featured top artists such as David Bustamante and Gloria Trevi, began at 10pm and the thud of the blaring music caused vibrations in some rooms.  Guests at the business hotel, including a delegation from the EU’s Economic and Social Committee (which was holding a two-day meeting in the city), who complained to reception were told there were no other rooms available and had to endure the barrage until 4.25 am, gaining just a couple of hours sleep before heading to work.  One client complained to the hotel that he had had to sleep on the floor of the bathroom with the door shut to keep out the noise, but he was still made to pay the 110 euro bill.

The incident has led to at least one formal complaint to the Department of Tourism on the grounds that the, “hotel was unusable for its intended purpose” on the night in question.  The complainant argued that staff should have notified guests on arrival and should have found them accommodation elsewhere, once the problem became apparent.



Gallery: Hotel liable for concert noise?
The concert included top artists such as David Bustamante 
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